SHIPPING POLICY
All products are custom made per order. Since the manufacturing
details of each style varies we estimate delivery as approximately
3-4 weeks from receipt of order. If a RUSH is needed for a specific
item please contact us so we can try and accommodate your special
request.
REFUND/EXCHANGE POLICY
Please note that all items are custom made per order specification.
We do not accept returns or exchanges. We do stand behind our
craftsmanship and if there are any quality issues we will be glad to
correct any errors that may occur. Please contact our customer
service dept to receive a return authorization label, info@aroundthecollar.com
and we will make any correction needed.All purchases from an
outside retailer other than our website, must be returned to that
retailer and will not be accepted for refund or exchange by Around
the Collar.
All potential returns must be sent to us PREPAID. We will not accept
CODs, or third party billing for merchandise which is returned.
Returned merchandise will be credited as deemed by the company less
any shipping and handling charge previous incurred. Any exchanged
merchandise will be charged a NEW shipping and handling charge as
deemed necessary by the company, but not more than the original
shipping and handling charges.
Around the Collar reserves the right to deny any credit or exchange,
if, upon receipt, the returned merchandise does not meet our
companies return policies. In such cases, the item will be returned
to the purchaser at the purchasers cost. Please allow up to three
weeks for processing any return PLEASE NOTE: All Shipping and/or
handling charges are non-refundable. Exchange and return policies
are subject to change without notice.
Sizing details are specified on the website. If in question
regarding the size please contact our office to get needed fit
information. Since the item is custom made we do not take back any
product due to incorrect fit.
PRIVACY POLICY
Personal Information
When you purchase from our site, you will be asked to provide
contact information (name, shipping info, email address) and
financial information (credit card number and expiration). This
information will be used only for billing and processing your order.
All information is handled with the utmost confidentiality.
Third Party
Your personal information will never be sold, traded, or otherwise
shared, or used for reasons beyond those necessary to process your
order. From time to time, we may engage a third party to process
your information on our behalf; however, none of our affiliates
(such as our credit card company) have permission to retain, share,
store or use personal information for any reason other than
providing the requested service.
Security
To prevent unauthorized access, disclosure and improper use of your
personal information, we have established appropriate physical,
electronic, and managerial safeguards to protect the information we
collect in accordance with our privacy policy.
MISSION STATEMENT
Around the Collar is proud to offer a diverse selection of fine
quality custom made leather accessories. They are all made in our
New York facility and aim to satisfy the needs of the person seeking
something special for their “loved one”.
Some of our points of interest to be aware of:
1- High quality workmanship
2- Custom Created per Order
3- Strict Attention to Detail
4- Custom Dyed Leather for Around the Collar only
5- Hand Painted Treatments on Edges and Trims
6- Each Sizing Hole is Hand Painted
7- Genuine Crystallized Swarovski Elements Handset and Back Riveted
8- Genuine Leather Lining with Stitching and Painted Edge
Please feel free to contact us at
info@aroundthecollar.com if you have any questions about our
products. If there is something in particular that you are looking
for, please allow our Product Development team an opportunity to
share our recommendations or suggestions even if it is something
that we choose not to offer via our online store.
Please take a moment to join our mailing list for new products
and/or specials, follow us on Twitter, or visit us on Facebook. Our
commitment to you is that as we grow you can be assured that we will
only offer select, exceptional, and high quality products that meet
our shared high standards and expectations. We will never share our
mailing list or abuse our privilege of having you as a current or
future customer.
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